Refund policy

Returns & Refunds

We want you to be happy with your purchase from Global Trackers. If you change your mind, you can request a return within 30 days of receiving your order.

Change-of-mind returns

To request a return, please contact us at info@global-trackers.co.uk before sending your tracker back to us.

Where possible, the tracker should be returned in its original condition with its original packaging and accessories. You may inspect the product as you reasonably would in a shop, but we may make a deduction from your refund if the product has been used or handled beyond what is necessary to establish its nature, characteristics and functionality and its value has been reduced as a result.

For change-of-mind returns, the customer is responsible for the cost of returning the item to us. We recommend using a tracked postal service, as the item remains your responsibility until it reaches us.

Please do not send an item back without contacting us first.

Faulty, damaged or incorrect items

Please inspect your order when it arrives and contact us as soon as possible if your tracker is faulty or damaged, or if you have received the wrong item.

We will work with you to resolve the issue and, where appropriate, arrange a repair, replacement or refund. If an item needs to be returned because it is faulty, damaged or was supplied incorrectly, we will arrange or cover reasonable return postage.

Nothing in this policy affects your statutory rights.

Cancellations for online purchases

If you are a consumer purchasing online, you may also have a legal right to cancel your order within 14 days of receiving the goods without giving a reason. If you exercise this right, you then have a further 14 days to return the goods.

You are responsible for the direct cost of returning goods when exercising a change-of-mind cancellation right, unless we have agreed otherwise.

These statutory cancellation rights are separate from our additional 30-day returns policy and are not affected by it.

Refunds

Once we receive your return, we will inspect it and let you know when your refund has been approved.

Approved refunds will be made to your original payment method. Please allow up to 10 business days for your bank or card provider to process the refund after it has been issued.

Where you exercise your statutory right to cancel an eligible online purchase, any refund of the original standard delivery charge will be handled in accordance with your statutory rights.

If more than 15 business days have passed since we confirmed that your refund was issued and you have not received it, please contact us at info@global-trackers.co.uk.

Tracking subscriptions

Returns of tracking hardware and cancellation of your Global Trackers tracking subscription are separate. Cancelling or returning a tracker does not automatically cancel an active tracking subscription.

If you would like to cancel your tracking subscription, please contact us at info@global-trackers.co.uk. Our subscriptions have no long-term contract and can be cancelled in accordance with our subscription terms.

Questions about a return

If you're unsure about anything, just email us at info@global-trackers.co.uk and we'll be happy to help.