Terms of service
TERMS & CONDITIONS
About us
This website is operated by GPS Login Ltd trading as Global Trackers ("Global Trackers", "we", "us" or "our").
GPS Login Ltd is a private limited company registered in England and Wales under company number 16261163.
Registered office: 4 Beech Road, Shipham, Somerset, England, BS25 1SB.
VAT Registration No: 496063366.
Email: info@global-trackers.co.uk
These Terms & Conditions apply to your use of our website and to purchases of products and services from Global Trackers.
Orders and contracts
Products and services displayed on our website are an invitation to place an order and do not constitute an offer by us.
When you place an order, you are offering to purchase the products or services shown in your order. A contract is formed when we accept your order and send confirmation.
We may decline or cancel an order before acceptance if, for example, a product is unavailable, payment cannot be authorised, or there has been an error in the price, description or other information displayed on our website.
If we cancel an order after payment has been taken, we will refund the amount paid.
Prices and payment
Prices shown on our website are in pounds sterling (GBP) and include VAT where applicable.
Delivery charges and any other applicable costs will be shown before you complete your purchase.
Payment is taken using the payment methods made available at checkout.
We take reasonable care to ensure prices and product information are accurate. If we discover an obvious error relating to an order, we will contact you as soon as reasonably possible to explain the issue and provide the available options.
Delivery
We aim to dispatch in-stock orders placed before 2:00pm Monday to Friday on the same working day. Orders placed after 2:00pm will normally be dispatched on the next working day, and orders placed at weekends will normally be dispatched on Monday, excluding Bank Holidays.
Delivery times are estimates and may occasionally be affected by circumstances outside our reasonable control.
Available delivery services, destinations and charges are shown during checkout.
Returns and cancellations
Your rights to cancel an eligible online purchase and our additional returns arrangements are explained in our Return & Refund Policy.
Nothing in these Terms & Conditions or our Return & Refund Policy affects your statutory rights.
Faulty, damaged or incorrect products
If a product arrives faulty or damaged, or you receive an incorrect item, please contact us as soon as reasonably possible at info@global-trackers.co.uk.
We will work with you to resolve the issue and, where appropriate, arrange a repair, replacement or refund in accordance with your statutory rights.
Product information
We make reasonable efforts to ensure that product descriptions, specifications, photographs and other information on our website are accurate.
Product appearance, packaging or minor specifications may occasionally change. Any substitute or updated product supplied will not materially reduce the functionality or performance reasonably expected from the product ordered unless this has been agreed with you.
GPS tracking products
GPS tracking relies on technologies and services outside our direct control, including GPS/GNSS satellite reception, mobile networks, data connections and third-party infrastructure.
Coverage and performance can therefore vary according to location, network availability, installation, surroundings and other factors outside our reasonable control.
We do not guarantee uninterrupted tracking or connectivity in every location or at all times.
Trackers must be installed and used in accordance with the manufacturer's instructions and any installation information supplied by Global Trackers.
The customer is responsible for ensuring that a tracker is installed securely and appropriately for its intended use.
Lawful use
Our products and tracking services must only be used lawfully.
It is the customer's responsibility to ensure that their installation and use of a GPS tracking device complies with applicable laws and regulations, including any requirements relating to privacy, monitoring or consent.
You must not use our products, website, tracking platform or services for any unlawful, fraudulent or abusive purpose.
Tracking subscription
The purchase of tracking hardware and the Global Trackers tracking subscription are separate.
Where a tracker requires a Global Trackers subscription, the applicable subscription price will be displayed or explained before the subscription is started.
Our standard tracking subscription has no long-term contract and may be cancelled in accordance with the applicable subscription terms.
Returning or disposing of a tracking device does not automatically cancel an active tracking subscription. To cancel a subscription, please contact us at info@global-trackers.co.uk.
SIM cards and connectivity
Where supplied as part of our tracking service, the SIM card remains intended solely for use with the associated tracking service and compatible tracking equipment.
Network availability and roaming coverage can vary and may change for reasons outside our control.
Tracking platform and availability
We aim to provide a reliable tracking service but cannot guarantee that the tracking platform, mobile networks, satellite positioning systems or other supporting services will be available without interruption.
We may occasionally carry out maintenance, updates or improvements which temporarily affect availability.
Tracking history and customer data
Tracking history is retained while a device and associated service remain active in accordance with our data-retention practices.
Historical tracking information may not be retained indefinitely following cancellation, expiry or prolonged inactivity.
Customers should export and retain any tracking history or reports they require before cancelling their service or allowing it to become inactive.
Personal information is handled in accordance with our Privacy Policy and applicable UK data protection law.
Warranty
Our tracking hardware is supplied with a 12-month warranty against manufacturing defects from the date of purchase.
This warranty does not cover damage caused by misuse, accidental damage, unauthorised modification, incorrect installation, normal wear and tear or use outside the manufacturer's intended purpose.
If you believe a product is faulty, please contact us so that we can assess the problem and arrange an appropriate remedy.
Nothing in this warranty affects your statutory rights.
Liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.
We are not responsible for losses caused by circumstances outside our reasonable control, including failures or interruptions affecting mobile networks, satellite positioning services, internet connections or other third-party infrastructure.
If you are purchasing as a consumer, nothing in these Terms & Conditions limits the rights or remedies available to you under applicable consumer law.
Business customers
If you purchase products or services wholly or mainly for business purposes, you confirm that you have authority to enter into the agreement on behalf of that business.
Consumer cancellation rights that apply specifically to consumers may not apply to business purchases.
Website use
You may use our website for lawful purposes only.
The content, branding, graphics and other materials on this website may not be copied, reproduced or commercially exploited without permission except where permitted by law.
Our website may contain links to third-party websites. We are not responsible for the content, availability or privacy practices of third-party websites.
Changes to these terms
We may update these Terms & Conditions from time to time to reflect changes to our products, services, website or applicable requirements.
The version published on our website at the time of your purchase will apply to that purchase.
Governing law
These Terms & Conditions are governed by the laws of England and Wales.
If you are a consumer, you retain any rights you have under applicable law concerning where legal proceedings may be brought.
Contact us
If you have a question about an order, product, tracking subscription or these Terms & Conditions, please contact:
Global Trackers
GPS Login Ltd
Email: info@global-trackers.co.uk
Customer returns should not be sent to our registered office. Please contact us before returning an item so that we can provide the appropriate return instructions.